Question 1

What is OnePass Pet?

Accepted Answer

OnePass Pet is a curated directory of trusted pet services across the UAE — vets, groomers, pet hotels, trainers, daycare, pet shops and more — all in one place.

Question 2

Which areas of Dubai do you cover?

Accepted Answer

We cover all major residential and commercial areas across the UAE, including Downtown, Marina, JBR, JLT, Business Bay, Palm Jumeirah, Arabian Ranches, Mirdif, Al Barsha, and more. Use the area filter on the home page to browse by neighborhood.

Question 3

Is OnePass Pet free to use?

Accepted Answer

Yes. Browsing businesses, viewing details, contacting providers and saving favorites is completely free for pet owners.

Question 4

How do you choose the businesses listed?

Accepted Answer

We list licensed pet businesses operating across the UAE and prioritize those with verified contact info, clear opening hours, and positive customer ratings. We do not accept paid placement above genuine listings.

Question 5

I own a pet business. How do I claim my listing?

Accepted Answer

Find your business on OnePass Pet and tap the 'Claim this business' button on its detail page. Our team will verify ownership and give you access to update your photos, hours, services, and contact details.

Question 6

How do I add my pet business if it isn't listed?

Accepted Answer

We're always adding new businesses. If yours isn't listed yet, claim it from a similar listing or contact us through the claim form — we'll add it during our next update cycle.

Question 7

Can I save businesses to view later?

Accepted Answer

Yes. Tap the heart icon on any listing to add it to your favorites. Use the 'Favorites' chip on the home page to view all saved businesses.

Question 8

Are the opening hours and contact details accurate?

Accepted Answer

We refresh data regularly, but hours can change — especially around UAE public holidays. We recommend calling the business to confirm before visiting for time-sensitive needs like emergency vet care.

Question 9

Do you cover emergency veterinary services?

Accepted Answer

Yes. Filter by the 'Vet' category and check each clinic's listing for 24/7 or emergency hour availability. For life-threatening emergencies, call the clinic directly first.

Question 10

Are you expanding beyond Dubai?

Accepted Answer

Yes — Abu Dhabi and other GCC cities are on our roadmap. Follow OnePass Pet to be notified when we launch in your city.

Every pet service in the UAE.
One place.

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Every pet service in the UAE.One place.