Privacy Policy

1. Introduction

OnePass Pet ("we", "us", "our") operates onepasspet.com, a directory of pet businesses in Dubai. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.

2. Information We Collect

• Account information: email address, name, and authentication identifiers (including Google sign-in profile data when used).
• Pet profiles you create (name, breed, photos, notes).
• Saved favorites, claim submissions for business listings, and feedback you submit.
• Usage data such as pages visited, device type, and approximate location.
• Cookies and similar technologies for session management and analytics.

3. How We Use Information

• To provide and maintain the service.
• To send transactional emails (account confirmation, claim updates, responses to feedback).
• To verify business claims and respond to user reports.
• To improve, secure, and analyze our product.

4. Sharing of Information

We do not sell your personal information. We share data only with service providers who help us run the platform (for example, our hosting, authentication, database, and email delivery providers) and where required by law.

5. Cookies

We use essential cookies to keep you signed in and a limited set of analytics cookies to understand how the site is used. You can control cookies through your browser settings.

6. Data Retention

We retain your account data while your account is active. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by emailing us at hello@onepasspet.com.

8. Children

OnePass Pet is not directed at children under 13, and we do not knowingly collect personal information from children.

9. International Transfers

Your information may be processed and stored in countries outside the United Arab Emirates, subject to appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

11. Contact

Questions about this policy? Contact us at hello@onepasspet.com.

8. Mobile App

• The OnePass Pet app shows the same service as our website. If you turn on notifications, we store a push token for your device so we can send the vaccine and deworming reminders you set on your pet profile. Turning notifications off removes it.
• You can delete your account and all related data from Account, then Settings, inside the app.

9. AI Features

• Care guidance and reading a photo of a vaccination card are generated with Google's Gemini API. We send what the feature needs: your pet's species, breed, age, the records you entered, your question, or the photo you took. We use a paid tier, under which Google does not use this content to train its models.
• We do not send your name, email address or phone number with these requests. Your pet's name is included when it makes the answer clearer.
• We keep your question and the answer in your pet's own record so the next answer builds on it, and you can delete it with the pet or the account. Separately we keep a copy with no account or pet identifier, for 90 days, so we can spot a poor answer.